Document 1

Kamaldeep Singh
11PGDM086
Organizational Behaviour -I
Section B
The Dabbawalas of Mumbai: Case Study
The dabbawalas of Mumbai are the mint who facilitate the delivery of home-made nutrition from the homes to offices of the employees (customers). They do so in the aluminum containers, which serve the dual purpose of keeping the forage warm as well as to keep it intact. They brook been around since almost 1890, but registered themselves as a assurance in 1967. More than 175,000200,000 lunchboxes are delivered any day by almost 4,5005,000 dabbawalas, and with a precision that have earned them the notice of six sigma rating. These dabbawalas are employed by almost 800 supervisors. This style that there is one wrong delivery in every 60,00,000 or more deliveries. They have their name in Guiness concur of world records as holder of best time management. The courtship examines the Dabbawalas way of working, by describing the delivery process. It also explains their unique cryptanalytics process to identify the lunch boxes.
SWOT Analysis
| Positive | veto|
Internal| Strengths: * Perfect time management * No burn Costs * No dependency on technology * node Loyalty achieved by customer satisfaction.



* Team Work * wiped out(p) Cost of operations * Nominal Pricing of the services| Weaknesses: * mild literacy in Workers * High dependency on public institutionalise * Funds for association|
External| Opportunities: * Low operational salute gives the opportunity of expanding and maximizing the benefits. * Upcoming technologies same Mobiles, SMS * Upcoming sites like www.mydabbawala.com can popularize the community among modern users.| Threats: * Fast food free delivery chains coming up * indecent weather Conditions * The reliability on public transport * various shift timing systems of MNCs|

Factors contributing to teamwork
* Team co-ordination
* High take aim of trust among the workers
* Hierarchy levels are low, which increases the...If you want to get a full essay, order it on our website: Orderessay



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