An Evaluation of Connect’s Customer Complaints Practices

INTERNET SERVICES FIJI LIMITED

An Evaluation of Connects

Customer Complaints Practices,

RESEARCH PROJECT

Partial requirement of MG301 - operate Operations Management

Department of Management and macrocosm governance

Faculty of Business & Economics,

University of the South Pacific (USP),

2007

Supervised by

Mr. Subash Appana

Course Coordinator/Lecturer

Designed by:

• Sunjit Kaur Singh S11003284

• Ginger Honafonu S11017155

• Sital Kumar S11012247

• Jenita Prakash S11014674

Table of issues

I. Cover Page (i)

II. Content (ii)

II. Statement of Declaration (iii)

III. Acknowledgements (iv)

~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~

I. Abstract 1

II.?? Company pen 2

III.??? Connects Customer Cargon 3

• Customer Evaluation of Connects Services

IV. writings Review 9

V. Recomm residueations 14

VI. Conclusion 15

VII. Bibliography 16

VIII.???Appendix 17

• Exhibit 1: Connect Service Packages

• Exhibit 2: Connect 2007 Annual Report

• Exhibit 3: Interview Questionnaire

• Exhibit 4: Developing a Comprehensive Picture of Service Failure
  

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Statement of Declaration

We, hereby declare that this project is the result of our get hard work and all ideas used in the conclusion of this project are acknowledged in the bibliography at the end of this report.

Utmost care and responsible for(p) has been undertaken to provide accurate information of the market situation in Fiji, however, we accept that some ideas of data are outdated.

Permission was sort from Connect prior to stash away this project. However, their logo and their internal information are still their assets. Therefore, they are copyrighted and trademarked but allowed for us to use the conclude of education from the School of Management & Public Administration of the Faculty of Business & Economics of University of the South Pacific. They shall solo be used for the MG301 class of semester 2,2007 only.

Sunjit _________________________

Ginger _________________________

Sital _________________________

Jenita _________________________

Tuesday, October 23, 2007

Acknowledgement

We would like to exhibit our sincere gratitude to the following people for providing the...

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