Essential Concerns Of a Business

Jourdan Neal-Grant Organizational Behavior March 13, 2011 Paper #1 meaty Concerns of a Business When in operation(p) a care, a comp separatelys three substantive concerns should be guest satisfaction, employee satisfaction, and the associations overall study performance. Failure to adhere to these necessities support result in prohibit personal line of credit, revenue loss, and lack of employee fellowship and motivation. There are numerous slipway an organization abide avoid these issues and it begins with recognizing, tar following and eventually terminating the problems at mass to guarantee a successful business with length of operate and minimal complications. Knowledge is Key in any(prenominal) business or organization. Training programs, on-site training, workshops, and tutorials are all slipway of obtaining information and skills on various work tasks. According to the reading, at drainpipe ply, the company was constantly running into complications. When customers would call into seduce an appointment, the order mainframe would seem unknowledgeable and inexperienced. This without a head gave the customer a sense of insecurity on whether to do business with enfeeble watercourse or not. If the order processor couldnt get it right, then what would give the customer any indication that the plumber would know what he was going to do?.

This lead to customer privation, derived from the lack of knowledge Drain Flows representatives expressed to the customers. If Drain Flow was to put anterior the time and money that was required to thoroughly train their workers on various tasks and unfamiliar terminolog y, there would have been less miscommunicati! ons and the customer would have been provided with the correct services. Another, major problem was the fact that Drain Flow was assigning certified plumbing jobs to assistant plumbers who didnt have the years of experience that the certified plumbers (who were making the lace bucks) possessed, but yet Drain Flow still increase the customers the same price for their...If you want to get a enormous essay, order it on our website: OrderEssay.net

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