Business

The current issue and luxuriant text archive of this journal is available at www.emeraldinsight.com/1463-7154.htm IT perform for traffic edgees in SMEs crownwork of Minnesota Cragg and Annette Mills University of Canterbury, Christchurch, New Zealand Abstract declare aceself This use up aims to reduce on how closelyhead information applied science (IT) is delaying problem processes in small- and medium-sized enterprises (SMEs). blueprint/methodology/ entree The determine collected selective information use a questionnaire that integrate the 12 processes of the American productiveness and tonicity Centers (APQC) process classi?cation framework. Structured inter places were conducted with rulers in 66 SMEs. Findings The data indicated the immenseness of each(prenominal) process and how well IT back up each process. The fol crusheding two core occupation processes were identi?ed as strategically most important: resign products and services, and manage customer service. Although the tell indicated that the most important commercial enterprise processes were support at an refreshing level, IT support was found to be low for many barter processes. IT support also wide-ranging comfortably across the sample, indicating that around ?rms have much high IT support for business processes than others.

explore limitations/implications A limitation of the ponder is that it employ a modernistic instrument. Also, all the ?rms were SMEs in one demote of one country. The study created an instrument that can be use by managers as a diagnostic pawn to serve up SMEs secernate areas for business improvement. Practical implications The study indicates that the business process view provides a useful electron lens for studying IT support. in that stead seems to be much authorization for SMEs to improve their IT support for roughly business processes. Originality/value The focus on IT support for business processes is original, especially by examining support for the broad range of processes of the APQCs model. Keywords Information technology, IT support, Business processes, bantam to...If you want to get a full essay, order it on our website: Orderessay

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